Delivery

We are sending the products via Croatian Post (Hrvatska Pošta). Costs of delivery are following for different countries:

For customers from Croatia, an additional cost of 6.00kn ransom is added.

Time of delivery

Time of delivery is approx. 5 work days. For the products out of stock time of delivery is about 1 week. If the products need to be specially ordered or produced and time of delivery is beyond 2 weeks the buyer will be electronically noticed by the seller.

Return of the products

The buyer has the right of informing the seller of cancellation of the order without any given reason within 14 days since receiving the delivery. He/she sends his decision in written to the e- mail address info@biosinhron.com. The costs of delivery of the products and delivery back to the seller are to be covered by the buyer.

Time of cancellation starts when the buyer receives the products. The buyer has to inform the seller about cancellation in unambiguous way. The cancellation will be considered valid if it’s made within 14 days since receiving the products. The seller has to return the money to the buyer within 14 days since receiving the cancellation. The seller keeps the right of holding back the money until the products are delivered back to the seller or until the buyer provides an evidence of delivery being sent to the seller. The buyer must send the original invoice. Though not obligated, we would want to know the reason for the cancellation. The seller keeps the right not the accept the cancellation and returned products if they are damaged in any way, the product or the embalage. In case of returning the products the buyer sends them to following address.

BioSinhron d.o.o.
Muhvić Antuna 52
51303 Plešce, Croatia

In case the buyer wants to change the product for a different one not due to any complaint, he/she will cover all delivery costs and the possible price difference..

Complaints

The seller is responsible to give out high quality products. If the products contain any kind of industrial error, the buyer can send a complaint to e-mail address info@biosinhron.com with a copy of original invoice. The seller will reply to the buyer within 5 work days and inform him/her about the following procedure.